Privacy Policy

The Playbook LLC (“we,” “us,” or “our”), located at 149 Rose Ave, Pittsburgh, PA 15235, respects your privacy. This policy explains what information we collect, how we use it and the choices you have.

1. Information We Collect

• Contact details you share with us by phone or text, such as your name and mobile phone number.
• Job details you provide in conversation, such as service needed, location and preferred timing.
• Basic call and message records, such as date, time and delivery status.

2. How We Use Information

• To respond to your calls and messages and to provide the services you request.
• To qualify inquiries and schedule appointments.
• To maintain records, improve our services and meet legal obligations.

3. SMS / Text Messaging

We send text messages only to people who have contacted us or a business we serve, or who have otherwise given consent. Messages may include replies to missed calls, appointment scheduling and reminders, and answers to your questions. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. Reply HELP for assistance or call +1 412-293-0286.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4. Sharing of Information

We do not sell or rent your personal information. We share information only with service providers who help us operate our services (for example, messaging and scheduling providers) and who must keep it confidential, or when required by law.

5. Data Security and Retention

We use reasonable safeguards to protect your information and keep it only as long as needed for the purposes described here or as required by law. No method of transmission or storage is completely secure.

6. Your Choices

You may ask us to access, correct or delete your personal information by calling +1 412-293-0286.

7. Changes to This Policy

We may update this policy from time to time. The updated version will show a new “Last updated” date.

8. Contact

The Playbook LLC
149 Rose Ave, Pittsburgh, PA 15235
Phone: +1 412-293-0286