Terms & Conditions

These Terms & Conditions govern your use of this website and the services of The Playbook LLC (“we,” “us,” or “our”). By using our website or services, you agree to these terms.

1. Services

We provide a done-for-you missed-call response system for home service businesses, including text-back messaging, lead qualification and appointment booking. Service details are agreed directly with each client.

2. SMS Messaging Terms

• Program: The Playbook LLC text messaging, including replies to missed calls, appointment scheduling, reminders and customer-service messages.
• Consent: You receive messages only after contacting us or a business we serve, or after otherwise giving consent. Consent is not a condition of any purchase.
• Frequency: Message frequency varies based on your interaction.
• Costs: Message and data rates may apply.
• Opt-out: Reply STOP at any time to stop receiving messages. You may receive one final message confirming your request.
• Help: Reply HELP or call +1 412-293-0286.
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Privacy: See our Privacy Policy for how we handle your information.

3. Acceptable Use

You agree not to misuse our website or services, attempt unauthorized access, or use them for unlawful, fraudulent or harmful purposes.

4. No Guarantee of Results

Revenue figures on this website are illustrative examples. Actual results vary by business, market and other factors, and we do not guarantee any specific outcome.

5. Intellectual Property

All content on this website, including text, branding and design, belongs to The Playbook LLC and may not be copied or reused without permission.

6. Limitation of Liability

To the fullest extent permitted by law, The Playbook LLC is not liable for indirect, incidental or consequential damages arising from use of this website or our services.

7. Governing Law

These terms are governed by the laws of the Commonwealth of Pennsylvania.

8. Changes

We may update these terms at any time. Continued use of our website or services means you accept the updated terms.

9. Contact

The Playbook LLC
149 Rose Ave, Pittsburgh, PA 15235
Phone: +1 412-293-0286